ACCIDENT CLAIMS
MANAGED FROM
START TO FINISH.
VIP Claims takes the stress out of the claims process — arranging your courtesy car within 48 hours and returning your repaired vehicle in 2–4 weeks.
Here's what to do in the next ten minutes.
Stay calm and work through the list. If you can, call us from the scene — we'll walk you through the rest and start your claim on the same call.
Check everyone is OK
Call 999 if there are injuries or the road is blocked.
Swap details
Name, number, reg, insurer and policy number. Don't admit fault.
Take photos
Both cars, all angles, the road, road signs, damage close-ups.
Call us before your insurer
It's how you keep your No Claims Bonus and avoid paying the excess.
Calling us first doesn't stop you going through your insurer. It just protects your No Claims Bonus and your excess while we check what's right for you. No obligation, no cost.
Built for drivers who'd rather not deal with the insurer themselves.
We do all the hard work for you — coordinating repairs, arranging a suitable hire vehicle and communicating with all parties — while you sit back and carry on with your day-to-day life. As a credit hire organisation, we pay the costs up front, chase the at-fault insurer for you, and you stay mobile while it all happens in the background.
No excess to pay
You claim directly from the at-fault driver's insurer — not through your own policy. Nothing out of pocket.
Like-for-like car in 48 hours
Same class as yours. Delivered to you, wherever you are in the UK.
No Claims Bonus stays intact
Because it isn't going through your insurer, you don't lose your No Claims discount on your renewal.
A Claims handler, 24/7
One person on WhatsApp, email or phone — start to finish. Not a call centre queue.
Same accident. Two very different experiences.
One keeps you in a like-for-like car and out of the insurer queue. The other puts you on hold and sends a bill for your excess.
Drivers who let us handle it.
Over 250+ successful claims. Courtesy cars in 48 hours. Repairs in 2–4 weeks.
"VIP Claims took everything off my hands after a non-fault accident. Courtesy car within a day and my car back better than new."
"Professional, quick, and they actually answer the phone. Could not recommend more highly."
"From the first call to handing back the keys to my repaired car — completely seamless. Best in the business."
Start your claim.
Share a few details and a claims handler will be in touch shortly.