Talk to a real person. Get real advice.
No call centres. No scripts. Just an honest UK accident specialist who'll walk you through your options after a non-fault accident — free, in plain English.
- Free, no obligation
- Answered by a specialist, not a bot
- Average call under 5 minutes
Speaking now
A UK accident specialist
Was the accident your fault?
Is your car safe to drive right now?
Do you need a replacement vehicle today?
We ask, we listen, we advise. Whether you use us or not, you'll leave the call knowing exactly what to do.
Why call us first
Real advice from a real person
After an accident you don't need another hold tune. You need someone who listens and tells you what your options actually are.
A named handler
One person who owns your claim end to end — you'll have their direct number.
Honest, plain-English advice
We'll tell you the truth, even if it means not using us. No jargon, no pressure.
Answered 24/7, in the UK
Real people on the phone day and night — no offshore call centres, no queues.
We do the fighting
We deal with the third-party insurer, engineers and repairers so you don't have to.
VIP Claims vs your insurer
Why drivers choose us over their own insurer
If the accident wasn't your fault, you don't have to claim through your own policy — and here's what changes when you don't.
Who answers the phone
VIP Claims
A UK accident specialist, direct
Your insurer
Call centre, options menu, hold music
Your no-claims discount
VIP Claims
Protected where you're eligible
Your insurer
Often affected until liability is settled
Excess to pay
VIP Claims
£0 where you're eligible
Your insurer
Usually payable up front
Replacement vehicle
VIP Claims
Like-for-like — same class as yours
Your insurer
Small basic courtesy car (if any)
Choice of repairer
VIP Claims
Vetted, manufacturer-approved bodyshops
Your insurer
Their approved network only
Point of contact
VIP Claims
One named handler, start to finish
Your insurer
Different agent every call
Third-party insurer
VIP Claims
We deal with them for you
Your insurer
You chase, you explain, you wait
Eligibility depends on the circumstances of your accident. A specialist will confirm in minutes on the phone — free, with no obligation.
How it works
Four steps. One phone call.
You call us
One number, straight to a UK specialist. Tell us what happened.
We give you real advice
We confirm eligibility and explain your options — even if that's not us.
We handle everything
Recovery, replacement vehicle, repairs and the third-party insurer.
You get back on the road
One named handler keeps you updated until your car is home.
FAQ
Answered honestly
Yes — every call is answered by a UK accident specialist, 24/7. No bots, no offshore call centres, no waiting on hold.
Completely. Whether you go ahead with us or not, the call costs you nothing and there's no obligation.
You can — but on a non-fault claim your excess and no-claims can still be affected, and you'll usually get a small basic courtesy car. We aim to protect both and provide a like-for-like replacement where you're eligible.
Where you're eligible and we manage the claim, there's typically no impact on your no-claims discount. We'll tell you honestly what to expect before you commit.
Call us — we'll arrange recovery from the scene or your home to a safe location, 24/7 across the UK.
Ready to talk?
Speak to a real specialist now
Call for instant advice, or drop your number and we'll call you back — usually within minutes.