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VIP Claims

Replacement Vehicles

After a non-fault accident you may be entitled to a like-for-like replacement vehicle — not just a basic courtesy car. That means a similar class, size, or specification to your own, kept for as long as you reasonably need it while your vehicle is being repaired or a total-loss settlement is agreed.

When you qualify

  • Another driver was at fault and can be identified.
  • You have an ongoing need for a vehicle (commuting, family, work).
  • You engage an accident management company or claim directly against the at-fault insurer.
  • The vehicle is being repaired or awaiting settlement following a total loss.

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