Independent guide — VIP Claims is not affiliated with Admiral.
How to Make an Admiral Car Insurance Claim
Admiral Insurance Company Limited / EUI Limited (Admiral Group)
The short answer
Admiral customers report a claim online through MyAccount or by phone using the number for their specific situation on Admiral's make-a-claim page, since Admiral uses different lines for motor, van, glass and third-party claims. Admiral advises reporting any incident within 48 hours, even if you don't intend to claim.
Official Admiral claim contacts
These are Admiral's own contact details, published on Admiral's website. They are not VIP Claims numbers.
Claim online at Admiral- New motor claim (insured with Admiral)0333 220 2033
Official Admiral contact number · Mon-Fri 8:00-19:00; Sat 9:00-15:00; Sun 10:00-15:00
Also start online via MyAccount
- Claim against an Admiral policyholder (you're not insured with Admiral)0333 220 2047
Official Admiral contact number · See bank holiday hours online
- Emergency accident recovery0800 600 840
Official Admiral contact number · 24 hours
For customers with relevant recovery cover
- Windscreen/glass claims (Autoglass)0333 220 2025
Official Admiral contact number · 24-hour helpline
Handled by Autoglass, not available on Third Party Only, Third Party Fire and Theft or Essential Cover
- Van glass claims (Allscreens Nationwide)0333 234 0013
Official Admiral contact number
For van policy windscreen/glass claims
- Breakdown/roadside assistance (no app access)0330 102 0804
Official Admiral contact number
UK number; Europe 0044 (0)2920 943 111
Policy types: Admiral sells car, van, home and other cover; the make-a-claim journey branches by product and by whether the vehicle is insured with Admiral, so the exact number depends on selections made on the claims page.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Admiral policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not an Admiral number. VIP Claims Ltd is not affiliated with or endorsed by Admiral.
Step by step
How to start a Admiral claim
- 1Make sure everyone is safe and, if possible, move to a safe location
- 2Log into MyAccount to start the claim online, or call the number that matches your situation from the make-a-claim page
- 3For emergency recovery after an accident, call the 24-hour recovery line
Before you call
Information to have ready
- Policy or registration details
- Date, time and location of the incident
- Details of other parties, vehicles and any witnesses
Our car accident checklist covers what to record at the scene.
What happens next
After you report the claim
- A dedicated claims handler will contact you to advise on next steps
- You can track and message about your claim through MyAccount
- If your policy includes it, repairs are arranged through Admiral's approved repair network
Costs
Excess and your no-claims discount
Windscreen and glass claims via Autoglass carry an excess but do not affect your No Claims Bonus; other claim excesses are set out in your policy schedule.
Your policy schedule sets your compulsory and voluntary excess — check it before assuming an amount. See also our guide to non-fault claims.
Staying mobile
Courtesy car or replacement vehicle
Not separately confirmed on the pages reviewed; check your policy schedule.
Provided under your own cover, usually only while the car is with an approved repairer, and typically a small standard model.
Where another driver is at fault and you are eligible, a like-for-like vehicle may be arranged as part of the claim against them.
A hire vehicle supplied on credit, with the cost pursued from the at-fault insurer. Subject to eligibility and your obligations if the claim fails.
None of these is automatic. Read more in our replacement vehicle guide.
Repairs
Approved repairers and your choice of garage
Admiral operates an approved National Repair Network, offering a lifetime guarantee on repairs for as long as you own the vehicle, where Admiral handles the claim.
Your options
If the accident wasn't your fault
After a non-fault accident you generally have three routes. Which suits you depends on your cover, your excess, and how quickly you need a vehicle.
Claim through Admiral
- Simplest single point of contact.
- Your excess is usually payable first and recovered later if liability is admitted.
- The claim is recorded against your policy, which can affect renewal even when you are not at fault.
Claim against the at-fault insurer
- No excess payable to your own insurer.
- You deal directly with the other side, which can be slower if liability is disputed.
- You are responsible for evidencing your losses.
Use an independent accident manager
- VIP Claims can handle repairs, recovery and the claim where you are eligible.
- Services are subject to eligibility and the circumstances of the accident.
- Not guaranteed, and not a substitute for your policy obligations.
Whichever route you choose, most motor policies require you to notify your own insurer of the accident, even if you do not make a claim on your own policy. Check the notification condition in your policy wording.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Admiral policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not an Admiral number. VIP Claims Ltd is not affiliated with or endorsed by Admiral.
Existing claims
Tracking an existing Admiral claim
Check or update an existing claim in MyAccount, or message the claims team (messaging hours Mon-Fri 08:00-20:00, Sat 08:00-17:00, closed Sunday), or call 0333 220 2033.
If something goes wrong
Complaining about a Admiral claim
Not detailed on the pages reviewed for this file; see Admiral's contact-us pages for complaints handling.
Questions
Admiral claims: frequently asked questions
What if I search online for Admiral's claims number?+
Do I have to make a claim if I'm in an incident?+
What happens if someone else is at fault and they're insured with Admiral?+
How do I claim for a cracked windscreen?+
Where this came from
Sources
The Admiral details on this page were taken from Admiral's own published information on the dates shown. Insurers change contact details and processes, so please confirm anything important in your policy documents.
- Admiral make a claim (motor) — checked 30 August 2026
- Admiral - have the right number — checked 30 August 2026
Read our editorial policy and correction process.
Related guides
- Non-fault claims explainedYour rights and options when the accident wasn't your fault.
- What accident management isHow an independent accident manager differs from your insurer.
- Replacement vehiclesCourtesy cars, like-for-like hire and who pays for them.
- Car accident checklistWhat to do and record in the first minutes after a crash.
- Write-offs and total lossHow valuations work and how to challenge a low offer.
Other insurer claim guides
VIP Claims Ltd is an independent UK accident management company. We are not affiliated with, appointed by or endorsed by Admiral, and we are not an insurer. This guide is general information, not legal or financial advice.
Our services — including replacement vehicles, repairs and excess recovery — are subject to eligibility and the circumstances of your accident, and are not guaranteed. You should check your own policy for its accident notification requirements.