Independent guide — VIP Claims is not affiliated with Hastings Direct.
How to Make a Hastings Direct Car Insurance Claim
Advantage Insurance Company Limited (part of the Hastings Group); the underwriter shown on your schedule may vary by policy
The short answer
Hastings Direct wants customers to manage claims online or through its app, where you can start a new claim, tell them about an incident, upload information, and track the progress of a repair or write-off. Messaging in the app is the route it points customers to for most claims queries.
Official Hastings Direct claim contacts
These are Hastings Direct's own contact details, published on Hastings Direct's website. They are not VIP Claims numbers.
Claim online at Hastings Direct- Approved repairer network0333 321 9800
Official Hastings Direct contact number · Not separately confirmed on hastingsdirect.com
Call to use the Vizion or Enterprise approved repairer network after your claim is registered
- App and login support0333 321 9801
Official Hastings Direct contact number · Mon–Fri 8.00am–7.00pm, Sat 9.00am–5.00pm, Sun 9.00am–1.00pm
For help logging into MyAccount or the app, not for reporting new claims
Policy types: Hastings Direct manages claims mainly through its app and online account rather than a single published claims phone number; customers with the Insure Pink or People's Choice brands manage their policy through those separate websites rather than the Hastings Direct app.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Hastings Direct policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not a Hastings Direct number. VIP Claims Ltd is not affiliated with or endorsed by Hastings Direct.
Step by step
How to start a Hastings Direct claim
- 1Log in to MyAccount or open the Hastings Direct app
- 2Choose to start a new claim or tell them about an incident
- 3Upload any supporting information, such as photos, to help your claim progress
Before you call
Information to have ready
- Your policy number
- Details of what happened and when
- Photos or other evidence of the damage
Our car accident checklist covers what to record at the scene.
What happens next
After you report the claim
- You can get updates on your repair or write-off through your online account or the app
- If you use the approved repairer network, Vizion or Enterprise will collect your vehicle and keep you updated
- Repairs carried out through the approved network are guaranteed for 5 years, and manufacturer parts carry the standard manufacturer's warranty
Costs
Excess and your no-claims discount
Your excess and any protected No Claim Discount are shown on your policy schedule and documents.
Your policy schedule sets your compulsory and voluntary excess — check it before assuming an amount. See also our guide to non-fault claims.
Staying mobile
Courtesy car or replacement vehicle
A replacement vehicle can be included depending on your cover, and if you use the approved repairer network you're entitled to one for the time it takes to repair your car, once it's been collected.
Provided under your own cover, usually only while the car is with an approved repairer, and typically a small standard model.
Where another driver is at fault and you are eligible, a like-for-like vehicle may be arranged as part of the claim against them.
A hire vehicle supplied on credit, with the cost pursued from the at-fault insurer. Subject to eligibility and your obligations if the claim fails.
None of these is automatic. Read more in our replacement vehicle guide.
Repairs
Approved repairers and your choice of garage
Hastings Direct's approved repairer network includes partners Vizion and Enterprise, who collect your vehicle, keep you updated online, and guarantee repairs for 5 years; you can also choose to use your own repairer.
Your options
If the accident wasn't your fault
After a non-fault accident you generally have three routes. Which suits you depends on your cover, your excess, and how quickly you need a vehicle.
Claim through Hastings Direct
- Simplest single point of contact.
- Your excess is usually payable first and recovered later if liability is admitted.
- The claim is recorded against your policy, which can affect renewal even when you are not at fault.
Claim against the at-fault insurer
- No excess payable to your own insurer.
- You deal directly with the other side, which can be slower if liability is disputed.
- You are responsible for evidencing your losses.
Use an independent accident manager
- VIP Claims can handle repairs, recovery and the claim where you are eligible.
- Services are subject to eligibility and the circumstances of the accident.
- Not guaranteed, and not a substitute for your policy obligations.
Whichever route you choose, most motor policies require you to notify your own insurer of the accident, even if you do not make a claim on your own policy. Check the notification condition in your policy wording.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Hastings Direct policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not a Hastings Direct number. VIP Claims Ltd is not affiliated with or endorsed by Hastings Direct.
Existing claims
Tracking an existing Hastings Direct claim
You can log in to manage an existing claim, get repair or write-off updates, and upload documents through MyAccount or the Hastings Direct app.
If something goes wrong
Complaining about a Hastings Direct claim
Hastings Direct's contact-us page lets you select a topic, including claims, to find the right way to raise a concern.
Questions
Hastings Direct claims: frequently asked questions
Does Hastings Direct have a general claims phone number?+
What if I have an Insure Pink or People's Choice policy?+
Can I choose my own repairer instead of the approved network?+
Where this came from
Sources
The Hastings Direct details on this page were taken from Hastings Direct's own published information on the dates shown. Insurers change contact details and processes, so please confirm anything important in your policy documents.
- Hastings Direct – making a car insurance claim — checked 30 August 2026
- Hastings Direct – contact us — checked 30 August 2026
- Hastings Group – about us — checked 30 August 2026
Read our editorial policy and correction process.
Related guides
- Non-fault claims explainedYour rights and options when the accident wasn't your fault.
- What accident management isHow an independent accident manager differs from your insurer.
- Replacement vehiclesCourtesy cars, like-for-like hire and who pays for them.
- Car accident checklistWhat to do and record in the first minutes after a crash.
- Write-offs and total lossHow valuations work and how to challenge a low offer.
Other insurer claim guides
VIP Claims Ltd is an independent UK accident management company. We are not affiliated with, appointed by or endorsed by Hastings Direct, and we are not an insurer. This guide is general information, not legal or financial advice.
Our services — including replacement vehicles, repairs and excess recovery — are subject to eligibility and the circumstances of your accident, and are not guaranteed. You should check your own policy for its accident notification requirements.