Independent guide — VIP Claims is not affiliated with Admiral Business.
How to Make an Admiral Business Car Insurance Claim
Able Insurance Services Limited (Admiral Group)
The short answer
Admiral Business customers report a claim by completing the claim form for their specific type of cover and emailing it with supporting evidence to Admiral Business's claims address, or by calling the general enquiries number. This is a business insurance brand and its claims process is separate from Admiral's personal motor claims lines.
Official Admiral Business claim contacts
These are Admiral Business's own contact details, published on Admiral Business's website. They are not VIP Claims numbers.
Claim online at Admiral Business- General enquiries/claims support020 3808 7099
Official Admiral Business contact number · Mon-Thurs 9am-8pm; Fri 9am-6pm; Sun 1pm-5pm
Also used for sign-up and policy queries
- Report a claim or incident020 3808 8533
Official Admiral Business contact number · Not published on the pages reviewed
Let Admiral Business know as soon as possible about any incident that could result in a claim
Policy types: Admiral Business covers several separate products - Public Liability, Employers Liability, Tools & Materials, Professional Indemnity, Goods in Transit, Hired-in Plant, Own Plant, Contract Works and Electronic Business Equipment - each with its own claim form to complete and email in, rather than a single unified claims journey.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Admiral Business policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not an Admiral Business number. VIP Claims Ltd is not affiliated with or endorsed by Admiral Business.
Step by step
How to start a Admiral Business claim
- 1Identify which type of cover the incident relates to (e.g. Public Liability, Employers Liability, Tools & Materials)
- 2Download and complete the matching claim form from the Admiral Business website
- 3Email the completed form with any evidence to claims@admiralbusiness.com, or call 020 3808 8533 to report the incident
Before you call
Information to have ready
- Policy details
- Description of the incident and date it occurred
- Any supporting evidence, invoices or documentation relevant to the claim type
Our car accident checklist covers what to record at the scene.
What happens next
After you report the claim
- Admiral Business will review your claim form and evidence
- You may be contacted for further information before the claim is settled
Costs
Excess and your no-claims discount
Not published on the pages reviewed; check your policy wording for excess terms, which vary by product.
Your policy schedule sets your compulsory and voluntary excess — check it before assuming an amount. See also our guide to non-fault claims.
Staying mobile
Courtesy car or replacement vehicle
Not applicable - Admiral Business covers business risks such as liability, tools and equipment rather than motor vehicles.
Provided under your own cover, usually only while the car is with an approved repairer, and typically a small standard model.
Where another driver is at fault and you are eligible, a like-for-like vehicle may be arranged as part of the claim against them.
A hire vehicle supplied on credit, with the cost pursued from the at-fault insurer. Subject to eligibility and your obligations if the claim fails.
None of these is automatic. Read more in our replacement vehicle guide.
Repairs
Approved repairers and your choice of garage
Not applicable in the same way as motor claims; Tools & Materials claims can include replacement of stolen or damaged tools, materials and one business laptop or tablet per insured event.
Your options
If the accident wasn't your fault
After a non-fault accident you generally have three routes. Which suits you depends on your cover, your excess, and how quickly you need a vehicle.
Claim through Admiral Business
- Simplest single point of contact.
- Your excess is usually payable first and recovered later if liability is admitted.
- The claim is recorded against your policy, which can affect renewal even when you are not at fault.
Claim against the at-fault insurer
- No excess payable to your own insurer.
- You deal directly with the other side, which can be slower if liability is disputed.
- You are responsible for evidencing your losses.
Use an independent accident manager
- VIP Claims can handle repairs, recovery and the claim where you are eligible.
- Services are subject to eligibility and the circumstances of the accident.
- Not guaranteed, and not a substitute for your policy obligations.
Whichever route you choose, most motor policies require you to notify your own insurer of the accident, even if you do not make a claim on your own policy. Check the notification condition in your policy wording.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Admiral Business policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not an Admiral Business number. VIP Claims Ltd is not affiliated with or endorsed by Admiral Business.
Existing claims
Tracking an existing Admiral Business claim
Contact the general enquiries line or email contact@admiralbusiness.com for updates on an existing claim.
If something goes wrong
Complaining about a Admiral Business claim
Email complaints to complaints@admiralbusiness.com, or write to the Complaint Manager, Able Insurance Services Limited, Ty Admiral, David Street, Cardiff, CF10 2EH. If unresolved after a final response or 8 weeks, you can refer the complaint to the Financial Ombudsman Service.
Questions
Admiral Business claims: frequently asked questions
How do I report a claim with Admiral Business?+
Will making a Tools & Materials claim affect my sum insured?+
What's Admiral Business's connection to Admiral?+
How do I complain about my Admiral Business claim?+
Where this came from
Sources
The Admiral Business details on this page were taken from Admiral Business's own published information on the dates shown. Insurers change contact details and processes, so please confirm anything important in your policy documents.
- Admiral Business help and support — checked 30 August 2026
- Admiral Business make a claim — checked 30 August 2026
Read our editorial policy and correction process.
Related guides
- Non-fault claims explainedYour rights and options when the accident wasn't your fault.
- What accident management isHow an independent accident manager differs from your insurer.
- Replacement vehiclesCourtesy cars, like-for-like hire and who pays for them.
- Car accident checklistWhat to do and record in the first minutes after a crash.
- Write-offs and total lossHow valuations work and how to challenge a low offer.
Other insurer claim guides
VIP Claims Ltd is an independent UK accident management company. We are not affiliated with, appointed by or endorsed by Admiral Business, and we are not an insurer. This guide is general information, not legal or financial advice.
Our services — including replacement vehicles, repairs and excess recovery — are subject to eligibility and the circumstances of your accident, and are not guaranteed. You should check your own policy for its accident notification requirements.