Independent guide — VIP Claims is not affiliated with Endsleigh.
How to Make an Endsleigh Car Insurance Claim
Endsleigh Insurance Services Limited has been part of the Howden Insurance group; personal car insurance previously sold under the Endsleigh brand is now provided and administered through Howden Insurance
The short answer
Endsleigh's personal car insurance has transitioned to the Howden Insurance brand, so claims are now handled via Howden's claims process rather than a dedicated Endsleigh car claims line. Customers are advised to contact their local Howden branch, found through Howden's branch finder, to start a claim.
Official Endsleigh claim contacts
These are Endsleigh's own contact details, published on Endsleigh's website. They are not VIP Claims numbers.
Claim online at Endsleigh- Report or manage a car insurance claim (Howden, formerly Endsleigh)01993 894 700
Official Endsleigh contact number
General Howden Insurance contact number shown on the current car insurance pages that replaced Endsleigh's personal motor offering
- Private clients claims line0300 373 2721
Official Endsleigh contact number
Listed by Howden Insurance for private client claims generally, rather than being car-insurance specific
- General Endsleigh contact0333 234 1447
Official Endsleigh contact number · Mon-Fri 9am-5pm, Sat-Sun closed
Endsleigh's main switchboard number, now primarily serving landlord, student and education customers
Policy types: Endsleigh has moved its personal car insurance proposition fully under the Howden Insurance brand, so current car insurance customers are directed to Howden's branch-based claims process rather than a standalone Endsleigh motor claims line. Which branch or number applies can depend on where and when the policy was taken out.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Endsleigh policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not an Endsleigh number. VIP Claims Ltd is not affiliated with or endorsed by Endsleigh.
Step by step
How to start a Endsleigh claim
- 1Contact your local Howden Insurance branch as soon as possible after an incident, using the branch finder for personal lines clients
- 2Alternatively call the general number shown on Endsleigh's current car insurance pages
- 3Provide your policy details and a description of the incident
Before you call
Information to have ready
- Policy number
- Vehicle registration
- Description of the incident and any third parties involved
Our car accident checklist covers what to record at the scene.
What happens next
After you report the claim
- A branch adviser will guide you through the claims process and liaise with insurers on your behalf, as described in Howden's general Claims Promise
Costs
Excess and your no-claims discount
Excess and no claims discount terms depend on the specific underwriting insurer behind an individual policy and were not published on the general pages reviewed.
Your policy schedule sets your compulsory and voluntary excess — check it before assuming an amount. See also our guide to non-fault claims.
Staying mobile
Courtesy car or replacement vehicle
Courtesy car provision depends on the specific policy and underwriting insurer; this was not detailed on the general claims pages reviewed.
Provided under your own cover, usually only while the car is with an approved repairer, and typically a small standard model.
Where another driver is at fault and you are eligible, a like-for-like vehicle may be arranged as part of the claim against them.
A hire vehicle supplied on credit, with the cost pursued from the at-fault insurer. Subject to eligibility and your obligations if the claim fails.
None of these is automatic. Read more in our replacement vehicle guide.
Repairs
Approved repairers and your choice of garage
Repairer arrangements are confirmed by your local Howden branch or the relevant underwriting insurer once a claim is logged.
Your options
If the accident wasn't your fault
After a non-fault accident you generally have three routes. Which suits you depends on your cover, your excess, and how quickly you need a vehicle.
Claim through Endsleigh
- Simplest single point of contact.
- Your excess is usually payable first and recovered later if liability is admitted.
- The claim is recorded against your policy, which can affect renewal even when you are not at fault.
Claim against the at-fault insurer
- No excess payable to your own insurer.
- You deal directly with the other side, which can be slower if liability is disputed.
- You are responsible for evidencing your losses.
Use an independent accident manager
- VIP Claims can handle repairs, recovery and the claim where you are eligible.
- Services are subject to eligibility and the circumstances of the accident.
- Not guaranteed, and not a substitute for your policy obligations.
Whichever route you choose, most motor policies require you to notify your own insurer of the accident, even if you do not make a claim on your own policy. Check the notification condition in your policy wording.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Endsleigh policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not an Endsleigh number. VIP Claims Ltd is not affiliated with or endorsed by Endsleigh.
Existing claims
Tracking an existing Endsleigh claim
Contact your local Howden branch or the number shown on your policy documents to check the progress of an existing claim.
If something goes wrong
Complaining about a Endsleigh claim
Endsleigh's FAQs page provides guidance for customers, and complaints for products that have moved to the Howden brand should be raised with Howden directly.
Questions
Endsleigh claims: frequently asked questions
Is Endsleigh still my car insurer?+
Do I need to find a specific branch to claim?+
What if my policy was originally an Endsleigh landlord or student policy rather than car insurance?+
Who underwrites my policy now?+
Where this came from
Sources
The Endsleigh details on this page were taken from Endsleigh's own published information on the dates shown. Insurers change contact details and processes, so please confirm anything important in your policy documents.
- Endsleigh – Car Insurance (now Howden-branded) — checked 5 June 2025
- Howden Insurance – Claim — checked 5 June 2025
- Endsleigh – Claim centre — checked 5 June 2025
- Howden Group – Endsleigh claims (education/charity/commercial/travel) — checked 5 June 2025
Read our editorial policy and correction process.
Related guides
- Non-fault claims explainedYour rights and options when the accident wasn't your fault.
- What accident management isHow an independent accident manager differs from your insurer.
- Replacement vehiclesCourtesy cars, like-for-like hire and who pays for them.
- Car accident checklistWhat to do and record in the first minutes after a crash.
- Write-offs and total lossHow valuations work and how to challenge a low offer.
Other insurer claim guides
VIP Claims Ltd is an independent UK accident management company. We are not affiliated with, appointed by or endorsed by Endsleigh, and we are not an insurer. This guide is general information, not legal or financial advice.
Our services — including replacement vehicles, repairs and excess recovery — are subject to eligibility and the circumstances of your accident, and are not guaranteed. You should check your own policy for its accident notification requirements.