Independent guide — VIP Claims is not affiliated with GoSkippy.
How to Make a GoSkippy Car Insurance Claim
Somerset Bridge Insurance Services Limited, with cover provided by a panel of insurers depending on product (e.g. Alwyn Insurance Company Limited and Watford Insurance Company Europe Limited for GoSkippy Connect); GoSkippy is a trading name of Just Insurance Agents Limited for travel and acts as an intermediary/broker for motor products, so the specific underwriter varies by policy year and can be checked on your Statement of Insurance.
The short answer
GoSkippy asks customers to report accidents, breakdowns, windscreen damage or theft either through its online claims form or by calling its 24/7 new claims line. A claims handler then reviews the details and aims to be in touch within the next working day to talk through next steps.
Official GoSkippy claim contacts
These are GoSkippy's own contact details, published on GoSkippy's website. They are not VIP Claims numbers.
Claim online at GoSkippy- New claim0344 840 9503
Official GoSkippy contact number · Open 24/7, every day
Report an accident, theft or other incident
- Existing claim0344 840 9503
Official GoSkippy contact number · Mon-Fri 9am-5:30pm, closed Sat-Sun
For updates on a claim already underway
- Complaints0344 776 5725
Official GoSkippy contact number · Customer Journey Team Mon-Fri 9am-5:30pm; general call centre Mon-Fri 9am-7pm, Sat 9am-6pm
Speak to the Complaints Team
Policy types: GoSkippy sells car, van, bike and travel cover, and the specific underwriting insurer sits behind the GoSkippy brand and can differ by product and by when the policy was taken out, so always check your own policy schedule for the named insurer.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own GoSkippy policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not a GoSkippy number. VIP Claims Ltd is not affiliated with or endorsed by GoSkippy.
Step by step
How to start a GoSkippy claim
- 1Make sure everyone is safe and it's safe to stop before doing anything else
- 2Exchange details with anyone else involved, including names, contact details and registration numbers
- 3Take photos of the scene and any damage if you're able to
- 4Report the incident online via the GoSkippy claims form or call the new claims line as soon as it's safe to do so
Before you call
Information to have ready
- Vehicle registration
- Email address
- Details of what happened and when
- Details of any other people or vehicles involved
Our car accident checklist covers what to record at the scene.
What happens next
After you report the claim
- A claims handler reviews your submitted form or call
- You should hear back within the next business day to discuss how your claim will proceed
Costs
Excess and your no-claims discount
GoSkippy's help centre does not publish a single generic excess or no-claims-discount scale online; these figures are set out in your individual policy schedule and wording, so check those documents or ask the claims team directly.
Your policy schedule sets your compulsory and voluntary excess — check it before assuming an amount. See also our guide to non-fault claims.
Staying mobile
Courtesy car or replacement vehicle
Not stated in GoSkippy's published claims pages — check your policy wording or ask the claims team whether a courtesy car is included on your cover.
Provided under your own cover, usually only while the car is with an approved repairer, and typically a small standard model.
Where another driver is at fault and you are eligible, a like-for-like vehicle may be arranged as part of the claim against them.
A hire vehicle supplied on credit, with the cost pursued from the at-fault insurer. Subject to eligibility and your obligations if the claim fails.
None of these is automatic. Read more in our replacement vehicle guide.
Repairs
Approved repairers and your choice of garage
Not stated in GoSkippy's published claims pages — the claims team can confirm repairer arrangements when you report a claim.
Your options
If the accident wasn't your fault
After a non-fault accident you generally have three routes. Which suits you depends on your cover, your excess, and how quickly you need a vehicle.
Claim through GoSkippy
- Simplest single point of contact.
- Your excess is usually payable first and recovered later if liability is admitted.
- The claim is recorded against your policy, which can affect renewal even when you are not at fault.
Claim against the at-fault insurer
- No excess payable to your own insurer.
- You deal directly with the other side, which can be slower if liability is disputed.
- You are responsible for evidencing your losses.
Use an independent accident manager
- VIP Claims can handle repairs, recovery and the claim where you are eligible.
- Services are subject to eligibility and the circumstances of the accident.
- Not guaranteed, and not a substitute for your policy obligations.
Whichever route you choose, most motor policies require you to notify your own insurer of the accident, even if you do not make a claim on your own policy. Check the notification condition in your policy wording.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own GoSkippy policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not a GoSkippy number. VIP Claims Ltd is not affiliated with or endorsed by GoSkippy.
Existing claims
Tracking an existing GoSkippy claim
For an update on a claim you've already started, call the existing claims line on 0344 840 9503, available Monday to Friday 9am-5:30pm (closed weekends).
If something goes wrong
Complaining about a GoSkippy claim
You can complain by phone to the Complaints Team on 0344 776 5725, by using the online complaint form, or by writing to The Complaints Department, GoSkippy Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.
Questions
GoSkippy claims: frequently asked questions
Can I report a GoSkippy claim outside office hours?+
What do I need before starting an online claim with GoSkippy?+
How quickly will GoSkippy get back to me after I submit a claim form?+
Who do I contact if I'm unhappy with how my GoSkippy claim was handled?+
Where this came from
Sources
The GoSkippy details on this page were taken from GoSkippy's own published information on the dates shown. Insurers change contact details and processes, so please confirm anything important in your policy documents.
- GoSkippy start a claim — checked 30 August 2026
- GoSkippy make a claim overview — checked 30 August 2026
- GoSkippy accident FAQ — checked 30 August 2026
- GoSkippy complaints — checked 30 August 2026
- GoSkippy Connect IPID (underwriters) — checked 30 August 2026
Read our editorial policy and correction process.
Related guides
- Non-fault claims explainedYour rights and options when the accident wasn't your fault.
- What accident management isHow an independent accident manager differs from your insurer.
- Replacement vehiclesCourtesy cars, like-for-like hire and who pays for them.
- Car accident checklistWhat to do and record in the first minutes after a crash.
- Write-offs and total lossHow valuations work and how to challenge a low offer.
Other insurer claim guides
VIP Claims Ltd is an independent UK accident management company. We are not affiliated with, appointed by or endorsed by GoSkippy, and we are not an insurer. This guide is general information, not legal or financial advice.
Our services — including replacement vehicles, repairs and excess recovery — are subject to eligibility and the circumstances of your accident, and are not guaranteed. You should check your own policy for its accident notification requirements.