Independent guide — VIP Claims is not affiliated with Quote Me Happy.
How to Make a Quote Me Happy Car Insurance Claim
Aviva Insurance Limited
The short answer
Quote Me Happy is designed for self-service, so the quickest way to claim is through the online claim-support service, where you can start a new claim or check an existing one. If you'd rather talk to someone, or it's an emergency, you can call the claims line instead.
Official Quote Me Happy claim contacts
These are Quote Me Happy's own contact details, published on Quote Me Happy's website. They are not VIP Claims numbers.
Claim online at Quote Me Happy- New claim0345 030 6902
Official Quote Me Happy contact number · 24 hours a day, every day of the year
Call straightaway if you're stuck at the roadside after a serious accident
Policy types: Quote Me Happy is an online, self-service car insurance brand underwritten by Aviva Insurance Limited; cover levels and claims arrangements can vary depending on the product shown on your policy schedule, such as its Connect product.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Quote Me Happy policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not a Quote Me Happy number. VIP Claims Ltd is not affiliated with or endorsed by Quote Me Happy.
Step by step
How to start a Quote Me Happy claim
- 1Visit the claim-support page and choose to make a new claim or notify Quote Me Happy about an incident
- 2If your claim is only for damaged glass, use the separate glass claim option to book a repair
- 3Call the claims line if you need to speak to someone urgently, such as after a serious accident
Before you call
Information to have ready
- Any documents or images, including photos of the damage from the incident
- Contact details of anyone else involved
- Your policy number
- Details of what happened, including date, time and location
Our car accident checklist covers what to record at the scene.
What happens next
After you report the claim
- Quote Me Happy's claims team reviews what you've submitted online
- They'll confirm your excess and next steps
- If glass repair is needed, they'll let you know which supplier is handling it
Costs
Excess and your no-claims discount
Your excess and No Claim Discount details are shown in your policy schedule and the car insurance policy wording, and can vary between cover levels such as the Connect product.
Your policy schedule sets your compulsory and voluntary excess — check it before assuming an amount. See also our guide to non-fault claims.
Staying mobile
Courtesy car or replacement vehicle
Whether a courtesy car is included depends on the level of cover and any optional extras chosen when you took out the policy.
Provided under your own cover, usually only while the car is with an approved repairer, and typically a small standard model.
Where another driver is at fault and you are eligible, a like-for-like vehicle may be arranged as part of the claim against them.
A hire vehicle supplied on credit, with the cost pursued from the at-fault insurer. Subject to eligibility and your obligations if the claim fails.
None of these is automatic. Read more in our replacement vehicle guide.
Repairs
Approved repairers and your choice of garage
Quote Me Happy uses appointed suppliers for windscreen repairs and will confirm which one applies when you make a glass claim; for other vehicle damage, the claims team advises on repair arrangements once your claim is registered.
Your options
If the accident wasn't your fault
After a non-fault accident you generally have three routes. Which suits you depends on your cover, your excess, and how quickly you need a vehicle.
Claim through Quote Me Happy
- Simplest single point of contact.
- Your excess is usually payable first and recovered later if liability is admitted.
- The claim is recorded against your policy, which can affect renewal even when you are not at fault.
Claim against the at-fault insurer
- No excess payable to your own insurer.
- You deal directly with the other side, which can be slower if liability is disputed.
- You are responsible for evidencing your losses.
Use an independent accident manager
- VIP Claims can handle repairs, recovery and the claim where you are eligible.
- Services are subject to eligibility and the circumstances of the accident.
- Not guaranteed, and not a substitute for your policy obligations.
Whichever route you choose, most motor policies require you to notify your own insurer of the accident, even if you do not make a claim on your own policy. Check the notification condition in your policy wording.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Quote Me Happy policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not a Quote Me Happy number. VIP Claims Ltd is not affiliated with or endorsed by Quote Me Happy.
Existing claims
Tracking an existing Quote Me Happy claim
You can check the progress of an existing claim through the claim-support service on the Quote Me Happy website.
If something goes wrong
Complaining about a Quote Me Happy claim
Quote Me Happy's website sets out how to get in touch if you want to raise a concern about your policy or a claim.
Questions
Quote Me Happy claims: frequently asked questions
Is Quote Me Happy the same company as Aviva?+
Can I make a Quote Me Happy claim without calling anyone?+
What if my claim is only for a cracked windscreen?+
Where this came from
Sources
The Quote Me Happy details on this page were taken from Quote Me Happy's own published information on the dates shown. Insurers change contact details and processes, so please confirm anything important in your policy documents.
- Quotemehappy.com – make a claim — checked 30 August 2026
- Quotemehappy.com – car insurance — checked 30 August 2026
- Quote Me Happy car insurance policy wording — checked 30 August 2026
- Quote Me Happy Connect IPID — checked 30 August 2026
Read our editorial policy and correction process.
Related guides
- Non-fault claims explainedYour rights and options when the accident wasn't your fault.
- What accident management isHow an independent accident manager differs from your insurer.
- Replacement vehiclesCourtesy cars, like-for-like hire and who pays for them.
- Car accident checklistWhat to do and record in the first minutes after a crash.
- Write-offs and total lossHow valuations work and how to challenge a low offer.
Other insurer claim guides
VIP Claims Ltd is an independent UK accident management company. We are not affiliated with, appointed by or endorsed by Quote Me Happy, and we are not an insurer. This guide is general information, not legal or financial advice.
Our services — including replacement vehicles, repairs and excess recovery — are subject to eligibility and the circumstances of your accident, and are not guaranteed. You should check your own policy for its accident notification requirements.