Independent guide — VIP Claims is not affiliated with Sheilas' Wheels.
How to Make a Sheilas' Wheels Car Insurance Claim
esure Insurance Limited
The short answer
Sheilas' Wheels lets you start a car insurance claim online 24/7 through your account, or by calling the claims line during its opening hours. Separate 24-hour numbers cover accident recovery, breakdown assistance and windscreen repairs.
Official Sheilas' Wheels claim contacts
These are Sheilas' Wheels's own contact details, published on Sheilas' Wheels's website. They are not VIP Claims numbers.
Claim online at Sheilas' Wheels- New claim / accident recovery0345 604 3570
Official Sheilas' Wheels contact number · Mon–Fri 8am–8pm, Sat 9am–5pm, closed Sunday; recovery line open 24/7
Same number covers reporting a claim and arranging accident recovery if your car is undriveable
- Windscreen claims0800 032 9082
Official Sheilas' Wheels contact number · Not stated on page (online option also available)
Handled by Autoglass; can also be started online
- 24-hour breakdown assistance0800 085 6840
Official Sheilas' Wheels contact number · 24/7
Optional extra, provided by RAC
- Customer service0345 045 2000
Official Sheilas' Wheels contact number · Mon–Fri 8am–8pm, Sat 9am–5pm, Sun 9am–2pm
General policy queries
Policy types: Sheilas' Wheels car insurance is underwritten by esure Insurance Limited, so claims processes closely mirror esure's; optional extras such as Motor Legal Protection, Car Key Cover, Garage Key Cover and Misfuelling Cover each have their own dedicated helpline.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Sheilas' Wheels policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not a Sheilas' Wheels number. VIP Claims Ltd is not affiliated with or endorsed by Sheilas' Wheels.
Step by step
How to start a Sheilas' Wheels claim
- 1Check everyone is safe before contacting Sheilas' Wheels
- 2Log in to your Account online
- 3Select 'View Policy'
- 4Select the 'Make a claim' button and follow the prompts
- 5Or call the claims line if you'd rather not claim online
Before you call
Information to have ready
- Phone number, full name, home address and registration of any other driver involved
- Photos of the scene, if it's safe to take them
- Details of any witnesses
Our car accident checklist covers what to record at the scene.
What happens next
After you report the claim
- Your claim is reviewed and any extra information is requested
- You may be asked for photos of the damage
- The car is assessed to establish whether it can be repaired
- You're contacted to arrange a repair, or to explain the settlement offer if it's a write-off
Costs
Excess and your no-claims discount
Excess amounts (compulsory, voluntary and any driver-specific excess) are shown on your schedule of insurance or by logging in to your Account; these apply when you make a claim and a fault claim can affect your no-claim discount at renewal.
Your policy schedule sets your compulsory and voluntary excess — check it before assuming an amount. See also our guide to non-fault claims.
Staying mobile
Courtesy car or replacement vehicle
Courtesy car provision depends on your level of cover and repairer used — check your policy schedule or Account for the specifics that apply to you.
Provided under your own cover, usually only while the car is with an approved repairer, and typically a small standard model.
Where another driver is at fault and you are eligible, a like-for-like vehicle may be arranged as part of the claim against them.
A hire vehicle supplied on credit, with the cost pursued from the at-fault insurer. Subject to eligibility and your obligations if the claim fails.
None of these is automatic. Read more in our replacement vehicle guide.
Repairs
Approved repairers and your choice of garage
Claims are progressed through Sheilas' Wheels' recommended repairer network as part of the standard claims journey.
Your options
If the accident wasn't your fault
After a non-fault accident you generally have three routes. Which suits you depends on your cover, your excess, and how quickly you need a vehicle.
Claim through Sheilas' Wheels
- Simplest single point of contact.
- Your excess is usually payable first and recovered later if liability is admitted.
- The claim is recorded against your policy, which can affect renewal even when you are not at fault.
Claim against the at-fault insurer
- No excess payable to your own insurer.
- You deal directly with the other side, which can be slower if liability is disputed.
- You are responsible for evidencing your losses.
Use an independent accident manager
- VIP Claims can handle repairs, recovery and the claim where you are eligible.
- Services are subject to eligibility and the circumstances of the accident.
- Not guaranteed, and not a substitute for your policy obligations.
Whichever route you choose, most motor policies require you to notify your own insurer of the accident, even if you do not make a claim on your own policy. Check the notification condition in your policy wording.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Sheilas' Wheels policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not a Sheilas' Wheels number. VIP Claims Ltd is not affiliated with or endorsed by Sheilas' Wheels.
Existing claims
Tracking an existing Sheilas' Wheels claim
Log back in to your Account and select 'Make a claim' to track an existing claim, or call the claims line on 0345 604 3570 during opening hours.
If something goes wrong
Complaining about a Sheilas' Wheels claim
If you're unhappy with the service received, Sheilas' Wheels directs customers to esure's complaints management page, since esure underwrites and handles claims for the Sheilas' Wheels brand.
Questions
Sheilas' Wheels claims: frequently asked questions
Who actually handles my Sheilas' Wheels claim?+
What if I have an optional extra like Car Key Cover?+
Can I submit a windscreen claim without calling?+
Where this came from
Sources
The Sheilas' Wheels details on this page were taken from Sheilas' Wheels's own published information on the dates shown. Insurers change contact details and processes, so please confirm anything important in your policy documents.
- Make a car insurance claim — checked 5 June 2025
- Need further help – telephone numbers — checked 5 June 2025
- Contact us — checked 5 June 2025
Read our editorial policy and correction process.
Related guides
- Non-fault claims explainedYour rights and options when the accident wasn't your fault.
- What accident management isHow an independent accident manager differs from your insurer.
- Replacement vehiclesCourtesy cars, like-for-like hire and who pays for them.
- Car accident checklistWhat to do and record in the first minutes after a crash.
- Write-offs and total lossHow valuations work and how to challenge a low offer.
Other insurer claim guides
VIP Claims Ltd is an independent UK accident management company. We are not affiliated with, appointed by or endorsed by Sheilas' Wheels, and we are not an insurer. This guide is general information, not legal or financial advice.
Our services — including replacement vehicles, repairs and excess recovery — are subject to eligibility and the circumstances of your accident, and are not guaranteed. You should check your own policy for its accident notification requirements.