Independent guide — VIP Claims is not affiliated with Diamond.
How to Make a Diamond Car Insurance Claim
EUI Limited (Admiral Group)
The short answer
Diamond customers can report a claim online via MyAccount or by phone, with a free 24/7 legal advice helpline also available. Diamond has recently updated its Sunday opening hours so that existing motor claims lines are closed on Sundays, though new claims can still be made online or by phone between 10am and 4pm.
Official Diamond claim contacts
These are Diamond's own contact details, published on Diamond's website. They are not VIP Claims numbers.
Claim online at Diamond- New motor claim0333 220 2038
Official Diamond contact number · Mon-Fri 8am-10pm; Sat 8am-10pm; Sun 8am-10pm
Also start online via MyAccount
- Existing motor claim / general enquiries0333 220 2079
Official Diamond contact number · Mon-Fri 9am-8pm; Sat 9am-4pm; Sun 10am-4pm
Diamond notes existing motor claims lines are closed on Sundays, though new claims can still be reported online and by phone 10am-4pm on Sundays
- Legal advice helpline0333 999 7870
Official Diamond contact number · 24 hours a day, 7 days a week
Free to call
Policy types: Diamond is a car insurance brand aimed at women drivers, offering Single Car and MultiCar policies with optional upgrades such as Motor Legal Expenses, Personal Injury Cover and Hire Vehicle Cover, each of which can affect the exact claims process and support available.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Diamond policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not a Diamond number. VIP Claims Ltd is not affiliated with or endorsed by Diamond.
Step by step
How to start a Diamond claim
- 1Make sure everyone is safe
- 2Log into MyAccount to report a new claim, or call the new claims line
- 3Note the recently updated Sunday hours, when only new claims (not existing claim queries) can be handled
Before you call
Information to have ready
- Policy or registration details
- Date, time and location of the incident
- Details of other parties, vehicles and any witnesses
Our car accident checklist covers what to record at the scene.
What happens next
After you report the claim
- A claims handler will contact you to advise on next steps
- You can use the free legal advice helpline for guidance at any time
Costs
Excess and your no-claims discount
Not itemised on the pages reviewed; check your policy schedule for excess and No Claims Bonus terms.
Your policy schedule sets your compulsory and voluntary excess — check it before assuming an amount. See also our guide to non-fault claims.
Staying mobile
Courtesy car or replacement vehicle
Not separately confirmed on the pages reviewed; Hire Vehicle Cover is available as an optional upgrade.
Provided under your own cover, usually only while the car is with an approved repairer, and typically a small standard model.
Where another driver is at fault and you are eligible, a like-for-like vehicle may be arranged as part of the claim against them.
A hire vehicle supplied on credit, with the cost pursued from the at-fault insurer. Subject to eligibility and your obligations if the claim fails.
None of these is automatic. Read more in our replacement vehicle guide.
Repairs
Approved repairers and your choice of garage
Not itemised on the pages reviewed.
Your options
If the accident wasn't your fault
After a non-fault accident you generally have three routes. Which suits you depends on your cover, your excess, and how quickly you need a vehicle.
Claim through Diamond
- Simplest single point of contact.
- Your excess is usually payable first and recovered later if liability is admitted.
- The claim is recorded against your policy, which can affect renewal even when you are not at fault.
Claim against the at-fault insurer
- No excess payable to your own insurer.
- You deal directly with the other side, which can be slower if liability is disputed.
- You are responsible for evidencing your losses.
Use an independent accident manager
- VIP Claims can handle repairs, recovery and the claim where you are eligible.
- Services are subject to eligibility and the circumstances of the accident.
- Not guaranteed, and not a substitute for your policy obligations.
Whichever route you choose, most motor policies require you to notify your own insurer of the accident, even if you do not make a claim on your own policy. Check the notification condition in your policy wording.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Diamond policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not a Diamond number. VIP Claims Ltd is not affiliated with or endorsed by Diamond.
Existing claims
Tracking an existing Diamond claim
Manage an existing claim through MyAccount, or call Diamond's claims team; note that existing motor claims support is closed on Sundays.
If something goes wrong
Complaining about a Diamond claim
Not detailed on the pages reviewed for this file.
Questions
Diamond claims: frequently asked questions
Can I still make a claim with Diamond on a Sunday?+
Does Diamond offer legal help after a claim?+
What optional cover can affect how I claim with Diamond?+
Where this came from
Sources
The Diamond details on this page were taken from Diamond's own published information on the dates shown. Insurers change contact details and processes, so please confirm anything important in your policy documents.
- Diamond make a claim — checked 30 August 2026
Read our editorial policy and correction process.
Related guides
- Non-fault claims explainedYour rights and options when the accident wasn't your fault.
- What accident management isHow an independent accident manager differs from your insurer.
- Replacement vehiclesCourtesy cars, like-for-like hire and who pays for them.
- Car accident checklistWhat to do and record in the first minutes after a crash.
- Write-offs and total lossHow valuations work and how to challenge a low offer.
Other insurer claim guides
VIP Claims Ltd is an independent UK accident management company. We are not affiliated with, appointed by or endorsed by Diamond, and we are not an insurer. This guide is general information, not legal or financial advice.
Our services — including replacement vehicles, repairs and excess recovery — are subject to eligibility and the circumstances of your accident, and are not guaranteed. You should check your own policy for its accident notification requirements.