Independent guide — VIP Claims is not affiliated with Elephant.
How to Make an Elephant Car Insurance Claim
EUI Limited (Admiral Group)
The short answer
Elephant customers can report a car insurance claim 24/7 via MyAccount or the Elephant app, or by phone during claims team opening hours. Elephant is part of the Admiral Group and shares its underlying claims administration and repair network arrangements with other Admiral Group motor brands.
Official Elephant claim contacts
These are Elephant's own contact details, published on Elephant's website. They are not VIP Claims numbers.
Claim online at Elephant- New claim0333 220 2039
Official Elephant contact number · Mon-Fri 8am-5pm; Sat 9am-1pm; Sun closed
Also start online via MyAccount
- Add-on product claim (Personal Injury, Hire Vehicle)
Official Elephant contact number
Use the online add-on claim form
- Breakdown/roadside assistance (no app access)0330 102 0807
Official Elephant contact number
UK number; Europe 0044 (0)2920 943 114
- Add breakdown cover to your policy0333 220 2006
Official Elephant contact number · Mon-Fri 8am-6pm; Sat-Sun 10am-4pm
Policy types: Elephant offers a separate glass-only claims route via Autoglass, and a distinct add-on claim form for Personal Injury and Hire Vehicle benefits, alongside its main motor claims process.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Elephant policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not an Elephant number. VIP Claims Ltd is not affiliated with or endorsed by Elephant.
Step by step
How to start a Elephant claim
- 1Make sure everyone is safe
- 2Log a new claim in MyAccount, via the Elephant app, or call the claims line during opening hours
- 3For a windscreen or glass-only claim, use the Autoglass link for Elephant customers
Before you call
Information to have ready
- Policy or registration details
- Date, time and location of the incident
- Details of other parties, vehicles and any witnesses
Our car accident checklist covers what to record at the scene.
What happens next
After you report the claim
- A claims expert will follow up, and you can message them for updates
- You can view and update an existing claim in MyAccount
Costs
Excess and your no-claims discount
Not itemised on the pages reviewed; check your policy schedule for excess and No Claims Bonus terms.
Your policy schedule sets your compulsory and voluntary excess — check it before assuming an amount. See also our guide to non-fault claims.
Staying mobile
Courtesy car or replacement vehicle
Not separately confirmed on the pages reviewed.
Provided under your own cover, usually only while the car is with an approved repairer, and typically a small standard model.
Where another driver is at fault and you are eligible, a like-for-like vehicle may be arranged as part of the claim against them.
A hire vehicle supplied on credit, with the cost pursued from the at-fault insurer. Subject to eligibility and your obligations if the claim fails.
None of these is automatic. Read more in our replacement vehicle guide.
Repairs
Approved repairers and your choice of garage
Not itemised for Elephant specifically on the pages reviewed.
Your options
If the accident wasn't your fault
After a non-fault accident you generally have three routes. Which suits you depends on your cover, your excess, and how quickly you need a vehicle.
Claim through Elephant
- Simplest single point of contact.
- Your excess is usually payable first and recovered later if liability is admitted.
- The claim is recorded against your policy, which can affect renewal even when you are not at fault.
Claim against the at-fault insurer
- No excess payable to your own insurer.
- You deal directly with the other side, which can be slower if liability is disputed.
- You are responsible for evidencing your losses.
Use an independent accident manager
- VIP Claims can handle repairs, recovery and the claim where you are eligible.
- Services are subject to eligibility and the circumstances of the accident.
- Not guaranteed, and not a substitute for your policy obligations.
Whichever route you choose, most motor policies require you to notify your own insurer of the accident, even if you do not make a claim on your own policy. Check the notification condition in your policy wording.
VIP Claims — independent
Was the accident not your fault?
If another driver was at fault, you may have options beyond claiming on your own Elephant policy. VIP Claims Ltd is an independent accident management company and can check, free of charge, whether we're able to manage the claim for you. Eligibility depends on the circumstances of the accident, and nothing is guaranteed.
This is a VIP Claims contact number, not an Elephant number. VIP Claims Ltd is not affiliated with or endorsed by Elephant.
Existing claims
Tracking an existing Elephant claim
Check or update an existing claim in MyAccount, message the claims team (messaging hours Mon-Fri 08:00-20:00, Sat 08:00-17:00, Sun 09:00-16:00), or call 0333 220 2039.
If something goes wrong
Complaining about a Elephant claim
Not detailed on the pages reviewed for this file.
Questions
Elephant claims: frequently asked questions
Can I make an Elephant claim through the app?+
How do I claim for a chipped or cracked windscreen with Elephant?+
What if I don't have breakdown cover but need roadside help?+
Where this came from
Sources
The Elephant details on this page were taken from Elephant's own published information on the dates shown. Insurers change contact details and processes, so please confirm anything important in your policy documents.
- Elephant report a claim — checked 30 August 2026
Read our editorial policy and correction process.
Related guides
- Non-fault claims explainedYour rights and options when the accident wasn't your fault.
- What accident management isHow an independent accident manager differs from your insurer.
- Replacement vehiclesCourtesy cars, like-for-like hire and who pays for them.
- Car accident checklistWhat to do and record in the first minutes after a crash.
- Write-offs and total lossHow valuations work and how to challenge a low offer.
Other insurer claim guides
VIP Claims Ltd is an independent UK accident management company. We are not affiliated with, appointed by or endorsed by Elephant, and we are not an insurer. This guide is general information, not legal or financial advice.
Our services — including replacement vehicles, repairs and excess recovery — are subject to eligibility and the circumstances of your accident, and are not guaranteed. You should check your own policy for its accident notification requirements.